How it works
Our one-on-one virtual consultations with our very own EJS experts will help you navigate our striking homeware and accessories, recommend designs and colours, deliver advice and guide you pre-purchase.
Click 'Live Shopping' on the expert icon in the bottom left corner to start an instant video call with one of our EJS experts. When you choose this option, you will need to enable your camera and audio settings in your browser - you can choose 'audio only' before the call starts if you would prefer to be off camera.
Frequently Asked Questions
Yes, all of our EJS experts are real people.
No, you can choose an audio only call if you would prefer to stay off camera.
You have 15 minutes to chat with our experts who will guide you through each of the products you are interested in and answer any questions.
No, our live shopping consultations are free.
Our experts can help add an item to your cart for you, but to make sure your purchase is as secure as possible, you’ll have to complete the checkout process yourself. So you won't have to share any personal information with us.