Delivery & Returns

Our orders are currently taking around 4 working days to dispatch due to our Winter Sale.

  • We are based in the UK and ship worldwide.
  • We aim to ship products within 1-3 working days of receiving your order.
  • Some items are sent from different locations and will be shipped separately, in particular fabric, wallpaper, samples, and made-to-order items.
  • All orders apart from samples are tracked, you will receive a dispatch confirmation email along with tracking details as soon as your item(s) are dispatched. 
  • *Free shipping only applies to orders in the UK and US and is not valid on crackers, furniture or on made-to-order items (lampshades, blinds and framed artwork)
  • Please note, we are unable to deliver to PO boxes

🇬🇧 UK

UK STANDARD DELIVERY

  • ROYAL MAIL
  • 2 to 4 WORKING DAYS 
  • From £4.95
  • FREE for samples
  • FREE on orders over £200*

UK EXPRESS DELIVERY

  • DPD
  • 1 to 2 WORKING DAYS 
  • From £15
  • NOT available on Crackers, Wallpaper, Fabric, Blinds, Furniture, Framed Artwork and Lampshades.

UK WALLPAPER & FABRIC

  • UPS
  • 1 to 2 WORKING DAYS 
  • From £6.50

UK MADE-TO-ORDER DELIVERY - approximate times may vary during peak trading times, please contact info@emmajshipley.com for further information.

  • BLINDS - approx 4 weeks, subject to availability - from £10
  • FURNITURE - approx 4 weeks - from £42.50
  • LAMPSHADES - approx 10-15 working days - from £8.50
  • FRAMED ARTWORK - up to 15 working days - from £15

*Free shipping only applies to orders in the UK and US and is not valid on crackers, furniture or on made-to-order items (lampshades, blinds or framed artwork)

🇺🇸 USA

US EXPRESS SHIPPING

  • DHL TRACKED
  • 2 - 4 WORKING DAYS
  • From £15/$18
  • FREE on orders over $300*
  • We use a DDP (Delivery Duties Paid) service, which means that we will cover the cost of customs charges for your order. We will send you confirmation along with tracking details as soon as your item(s) are dispatched.
  • NOT available on Blinds or Furniture
  • Please note, DHL US may reach out to you via email, to request additional information for customs clearance.

US WALLPAPER & FABRIC SHIPPING

  • UPS TRACKED
  • 7 - 10 WORKING DAYS

US WALLPAPER & FABRIC SAMPLE SHIPPING

  • ROYAL MAIL INTERNATIONAL STANDARD
  • 7 - 15 WORKING DAYS

US MADE-TO-ORDER SHIPPING* - approximate times may vary during peak trading times, please contact info@emmajshipley.com for further information.

  • LAMPSHADES - DHL - approx 10-15 working days - from £70/$80
  • FRAMED ARTWORK - DHL - approx 10-15 working days - from £30/$36

You will receive a dispatch confirmation email along with tracking details as soon as your item(s) are dispatched. If you provide your mobile number at checkout, DHL will send you delivery updates and offer on demand delivery progress updates. 

*Free shipping only applies to orders in the UK and US and is not valid on crackers, furniture or on made-to-order items (lampshades, blinds or framed artwork)

🇪🇺 Europe - EU

SHIPPING TO EUROPE - STANDARD SHIPPING - 5-7 WORKING DAYS - from £15 

In Europe, we are able to ship all of our collections with the exception of Furniture and Blinds, this is subject to availability.

We use a DDP (Delivery Duties Paid) courier service with one of our international couriers, this means that we will cover the cost of customs charges for your order. We will send you confirmation along with tracking details as soon as your item(s) are dispatched.

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required.

🇨🇭 Europe - NON-EU

SHIPPING TO NON-EU COUNTRIES - STANDARD SHIPPING - 5-7 WORKING DAYS - from £15 

In Europe, we are able to ship all of our collections with the exception of Furniture and Blinds, this is subject to availability.

We use a DDU (Delivery Duties Unpaid) courier service with one of our international couriers, this means that we will not cover the cost of customs charges for your order.

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required.

🇨🇦 CANADA

SHIPPING TO CANADA - From 2-4 WORKING DAYS - from £15 

Please note that shipping charge only includes delivery; therefore customers will be responsible for any import duties and local taxes.

We are able to ship all of our collections to Canada with the exception of Fabric, Wallpaper, Furniture and Blinds. 

Please note all orders for wallpaper and fabric are shipped with our shipping partner UPS and can take up to 7 days to arrive.

We use a tracked service with DHL and UPS to ship your order. You will receive a dispatch confirmation email along with tracking details as soon as your item(s) are dispatched. If you provide your mobile number at checkout, DHL will send you delivery updates and offer on demand delivery progress updates. 

We are unable to make any changes to orders once they have been dispatched. If delivery cannot be completed within three attempts your order may be returned to us and result in an automatic refund, however we will try to contact you in this case.

🇦🇺 Australia & 🇳🇿 New Zealand

SHIPPING TO AUSTRALIA & NEW ZEALAND - approx 6-10 WORKING DAYS - from £15 

For all orders outside the UK, we use a tracked service with one of our international couriers. We will send you a dispatch confirmation email along with tracking details as soon as your item(s) are dispatched. 

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required. 

Please note that the shipping charge only includes delivery; therefore customers will be responsible for any import duties and local taxes.

🌏 Rest of World

SHIPPING TO REST OF WORLD - from 6 WORKING DAYS - from £25 

For all orders outside the UK, we use a tracked service with one of our international couriers. We will send you a dispatch confirmation email along with tracking details as soon as your item(s) are dispatched.

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required. 

Please note that the shipping charge only includes delivery; therefore customers will be responsible for any import duties and local taxes.



If for any reason you are not completely satisfied with your online purchase, you may return it for a refund, as long as it meets our returns policy as listed below. 

We are pleased to offer free returns to all our UK and USA customers.

Please note we are unable to offer refunds for Blinds unless faulty, please contact us.

You have 14 days from receipt of your order, to advise us of your intention to return. To start your return please click here.

The goods need to be returned to us in their original packaging, unused and in a perfect sellable condition. Returns that do not meet our policy will not be accepted and will be sent back to you.

We can offer exchanges on products where the item purchased is available in an alternate colour, however, if a different product or size is preferred, please follow our returns process.

General Returns

We operate a 28 day returns policy from when you receive your order.  To create your return please click here.

You have 14 days to advise us of your intention to return your items and a total of 28 days to send your items back to us. If 14 days have passed since the receipt of your purchase and you have not notified us of your intention to return, unfortunately we are unable to offer you a refund.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you are unsure as to whether you can return an item, please contact returns@emmajshipley.com.

Once goods are received back to us, they will be checked and, if they meet our returns policy, a refund will be issued. 

Order shipping costs are non-refundable. 

For returns within the UK and USA, we are pleased to offer free returns. Outside of the UK and USA, you will be responsible for paying for your own shipping costs for returning your item. We suggest using a tracked or recorded delivery service and retaining proof of return. You will be liable if your return is lost or damaged in transit.

Customers have a maximum of 60 days from the order date to inform us of an undelivered order. Beyond this time, we are no longer able to track your order.

If you are returning orders outside of the UK, please clearly mark ‘BRITISH RETURN GOODS’ on the description to avoid paying any unnecessary charges.

All items returned in accordance with our returns policy will be credited to the original payment method or store credit.

Please note that refunds may take up to 10 working days from receipt of goods to appear in your account, depending on your card issuer.

Returns Portal

To start your returns process please click here

Fabric Returns

We always recommend purchasing samples of fabrics before going ahead with orders of meterage, to make sure you are completely happy with the fabric and true colour. Samples cannot be returned unless faulty.

As fabrics are cut to order, we do not accept back any fabric orders under 5m in length unless faulty and unprocessed i.e., not cut or treated in any way. If you have cut the fabric, we unfortunately cannot accept returns. We recommend checking all fabric orders before cutting. 

Claims will not be accepted for placement of the print on the fabric – we cannot guarantee exactly where your fabric will be cut. However, 1m of fabric will always include at least one full repeat of the design.

Claims will not be accepted for changes in appearance of a fabric after it has been treated, either by spraying or processing of any kind, including flameproofing and stain repellent.

Claims will not be accepted for fading - all fabrics eventually fade.

Claims will not be accepted for residual and atmospheric shrinkage, as this is not the fault of the fabric but due to temperature and humidity changes. 

If you think you are eligible for a fabric return you will need to contact returns@emmajshipley.com to advise us of your intention to return within 14 days and return the goods within 28 days of receipt.

Wallpaper returns

We always recommend purchasing samples of wallpapers before going ahead with orders of rolls, to make sure you are completely happy with the design and true colour. Samples cannot be returned unless faulty.

We accept wallpaper returns within 28 days of receipt, providing it is still in its wrapping and in perfect sellable condition.

Please click here to start your return process.

Curtain Returns

We accept returns on curtains within 28 days of receipt, providing they are unused and in the original packaging. We are unable to accept returns of curtains if the strings on the curtain tape have been pulled.

Please click here to start your return process.

Blinds Returns

We are unable to accept returns on blinds unless faulty, as these are made to order items. We advise ordering fabric samples to make sure you are happy before purchasing. We highly recommend that you use our blind measuring guide, please click the link here, before you place your order.

Our refund policy doesn’t apply to products that are made to order, which cannot be cancelled, returned or exchanged. This doesn't affect your statutory rights if goods are faulty, or not as described.

If you think you are eligible for a blinds return you will need to contact returns@emmajshipley.com to advise us of your intention to return within 14 days and return the goods within 28 days of receipt.

Lampshade Returns

For lampshade returns you will need to contact returns@emmajshipley.com to advise us of your intention to return within 14 days and return the goods within 28 days of receipt.

Furniture Returns

We offer a 28-day money back guarantee for our furniture pieces if it complies with our returns policy. If you purchase a piece of furniture from us and then decide for any reason it’s not right for you, we will arrange its collection and provide you with a full refund. You have 14 days to advise us of your intention to return your items and a total of 28 days to return your items back to us. 

Please contact returns@emmajshipley.com to start the return process.

Gift Returns

Please contact returns@emmajshipley.com if you are unsure about your gift return.

If the item(s) was marked as gift when purchased and shipped directly to you, you’ll receive an EJS gift card for the value of your return. Once the return item is received, a gift card will be issued to you via email.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

If you think you are eligible for a gift return you will need to contact returns@emmajshipley.com to advise us of your intention to return within 14 days and return the goods within 28 days. We will also require your Emma J Shipley order number. 

Gift Card Returns

If you think you are eligible for a gift return you will need to contact returns@emmajshipley.com to advise us of your intention to return within 14 days and return the goods within 28 days. We will also require your Emma J Shipley order number. 

Faulty Items

All our magical treasures are lovingly packed to ship to you but sometimes things can go wrong. If you believe an item is faulty, then please click here to start your returns process, within 14 days of receipt of your order. 

We will always ask for photos so that we can understand the issue, and in some instances, we may need to collect the item from you for inspection. If deemed faulty we will arrange for a replacement or refund to be sent to you.

Sale Items

Sale items can be returned for a refund if they comply with our returns policy – your sale refund will be to the value of the amount paid at the time of your order.

Refunds

Customers will receive a notification of delivery to our warehouse through our returns portal. Once received to our warehouse, your return will then be thoroughly inspected, in accordance with our returns policy. This process can take 5-10 working days.

Once inspected, you will receive an email confirmation of the approval or rejection of the return and refund.

If your refund has been approved, then we aim to process your refund within 3 working days. Whilst it may be sooner, please allow up to 5 working days during sale periods.

If your return has been rejected, our customer services team will be in touch to arrange sending the item(s) back to you.

Please note that refunds may take up to 10 working days to appear in your account depending on your card issuer.

If you haven’t received a refund within 10 working days of the approval notice, please contact your card provider.

If you have done all of this and you still have not received your refund, please contact returns@emmajshipley.com

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