We operate a 28 day returns policy from the date that you receive your order.  

Please click here to start your return.

You have 14 days from the date of receipt of your order to advise us of your intention to return your items, and a total of 28 days from the date of receipt to send your items back to us. If 14 days have passed since the receipt of your purchase and you have not notified us of your intention to return, unfortunately we are unable to offer you a refund.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you are unsure as to whether you can return an item, please contact info@emmajshipley.com.

Once goods are received back to us, they will be checked and, if they meet our returns policy, a refund will be issued. 

Order shipping costs are non-refundable. 

For returns within the UK and USA, we are pleased to offer free returns. Outside of the UK and USA, you will be responsible for paying for your own shipping costs for returning your item. We suggest using a tracked or recorded delivery service and retaining proof of return. You will be liable if your return is lost or damaged in transit.

Customers have a maximum of 60 days from the order date to inform us of an undelivered order. Beyond this time, we are no longer able to track your order.

If you are returning orders outside of the UK, please clearly mark ‘BRITISH RETURN GOODS’ on the description to avoid paying any unnecessary charges.

All items returned in accordance with our returns policy will be credited to the original payment method or store credit.

Please note that refunds may take up to 10 working days from receipt of goods to appear in your account, depending on your card issuer.

Please click here to start your return

We always recommend purchasing samples of fabrics before going ahead with orders of meterage, to make sure you are completely happy with the fabric and true colour. Samples cannot be returned unless faulty.

As fabrics are cut to order, we do not accept back any fabric orders under 5m in length unless faulty and unprocessed i.e., not cut or treated in any way. If you have cut the fabric, we unfortunately cannot accept returns. We recommend checking all fabric orders before cutting. 

Claims will not be accepted for placement of the print on the fabric – we cannot guarantee exactly where your fabric will be cut. However, 1m of fabric will always include at least one full repeat of the design.

Claims will not be accepted for changes in appearance of a fabric after it has been treated, either by spraying or processing of any kind, including flameproofing and stain repellent.

Claims will not be accepted for fading - all fabrics eventually fade.

Claims will not be accepted for residual and atmospheric shrinkage, as this is not the fault of the fabric but due to temperature and humidity changes. 

If you think you are eligible for a fabric return you will need to contact info@emmajshipley.com to advise us of your intention to return within 14 days and return the goods within 28 days of receipt.

We always recommend purchasing samples of wallpapers before going ahead with orders of rolls, to make sure you are completely happy with the design and true colour. Samples cannot be returned unless faulty.

As per our returns policy, we ask that you inform us within 14 days of receipt of your order if you wish to return your full/part of your order to us. We accept wallpaper returns within 28 days of receipt, providing it is still in its wrapping and in perfect sellable condition.

As per our returns policy, we ask that you inform us within 14 days of receipt of your order if you wish to return your full/part of your order to us. We accept returns on curtains within 28 days of receipt, providing they are unused and in the original packaging. We are unable to accept returns of curtains if the strings on the curtain tape have been pulled.

We are unable to accept returns on blinds unless faulty, as these are made to order items. We advise ordering fabric samples to make sure you are happy before purchasing. We highly recommend that you use our blind measuring guide, please click the link here, before you place your order.

Our refund policy doesn’t apply to products that are made to order, which cannot be cancelled, returned or exchanged. This doesn't affect your statutory rights if goods are faulty, or not as described.

If you think you are eligible for a blinds return you will need to contact info@emmajshipley.com to advise us of your intention to return within 14 days and return the goods within 28 days of receipt.

For lampshade returns you will need to contact info@emmajshipley.com to advise us of your intention to return within 14 days and return the goods within 28 days of receipt.

We offer a 28-day money back guarantee for our furniture pieces if it complies with our returns policy. If you purchase a piece of furniture from us and then decide for any reason it’s not right for you, we will arrange its collection and provide you with a full refund. You have 14 days to advise us of your intention to return your items and a total of 28 days to return your items back to us. 

Please contact info@emmajshipley.com to start the return process.

Please contact info@emmajshipley.com if you are unsure about your gift return.

If the item(s) was marked as gift when purchased and shipped directly to you, you’ll receive an EJS gift card for the value of your return. Once the return item is received, a gift card will be issued to you via email.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

If you think you are eligible for a gift return you will need to contact info@emmajshipley.com to advise us of your intention to return within 14 days and return the goods within 28 days. We will also require your Emma J Shipley order number. 

If you think you are eligible for a gift return you will need to contact info@emmajshipley.com to advise us of your intention to return within 14 days and return the goods within 28 days. We will also require your Emma J Shipley order number. 

All our magical treasures are lovingly packed to ship to you but sometimes things can go wrong. If you believe an item is faulty, please click here to start your return. 

We will always ask for photos so that we can understand the issue, and in some instances, we may need to collect the item from you for inspection. If deemed faulty we will arrange for a replacement or refund to be sent to you.

Sale items can be returned for a refund if they comply with our returns policy – your sale refund will be to the value of the amount paid at the time of your order.

Customers will receive a notification of delivery to our warehouse through our returns portal. Once received to our warehouse, your return will then be thoroughly inspected, in accordance with our returns policy. This process can take 5-10 working days.

Once inspected, you will receive an email confirmation of the approval or rejection of the return and refund.

If your refund has been approved, then we aim to process your refund within 3 working days. Whilst it may be sooner, please allow up to 5 working days during sale periods.

If your return has been rejected, our customer services team will be in touch to arrange sending the item(s) back to you.

Please note that refunds may take up to 10 working days to appear in your account depending on your card issuer.

If you haven’t received a refund within 10 working days of the approval notice, please contact your card provider.

If you have done all of this and you still have not received your refund, please contact info@emmajshipley.com