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Delivery & Returns

We are based in the UK and ship worldwide. We send your treasures with Royal Mail or DPD in the UK, and DHL or UPS for international orders. We aim to ship products within 1-3 working days of receiving your order. We use a signed for service for all items except samples - check below to discover shipping information for your region. We will always show the final shipping amount, at checkout, before you confirm you order. Once your order is dispatched you will receive a shipping confirmation email with any tracking links. For any delayed or lost parcels, it is best to check with the courier with tracking info provided in your shipping email in the first instance, before contacting us

Some items are sent from different locations and will be shipped separately, in particular fabric, wallpaper, samples, and made-to-order items. 

*Free shipping offers do not apply outside the UK and are not valid on furniture or on made-to-order items (lampshades, blinds or framed artwork)

🇬🇧 UK

UK STANDARD DELIVERY - 2 to 4 WORKING DAYS

Our Standard Delivery option is by Royal Mail and takes 2 to 4 working days, from £4.95, and free for samples. Delivery times will be longer for pre order or made to order items including Blinds, Chairs, Framed Artwork and Lampshades.

EXPRESS COURIER SHIPPING - 1 to 2 WORKING DAYS

Choose our Express Shipping option at checkout, from £15. Deliveries are made Monday to Friday, subject to availability. Not available on some items, including Wallpaper, Fabrics, Blinds, Furniture, Framed Artwork and Lampshades.

BLINDS - approx 4 weeks - from £10

Our blinds are made to order in the UK, and take up to 4 weeks to dispatch, subject to availability. 

FURNITURE - approx 4 weeks - from £30

We aim to deliver chairs within 4 weeks of receiving your order. This can vary during peak trading times, so please check with our Customer Service Team.

LAMPSHADES - approx 10 - 15 working days - from £8.50

Lampshades are made to order in the UK, therefore delivery can take 10-15 working days. This could potentially vary during peak trading times, so please check with our Customer Service Team.

FRAMED ARTWORK - approx 5 - 10 working days - from £15

Our silk artworks are limited edition and are professionally framed to order in London. Delivery can take up 10 working days, and may be longer during busy periods. Please check with our Customer Services if you would like a delivery estimate. 


🇪🇺 Europe

SHIPPING TO EUROPE - STANDARD SHIPPING - 5-7 WORKING DAYS - from £15 

In Europe, we are able to ship all of our collections with the exception of Furniture and Blinds, this is subject to availability. 

We use a DDP (Delivery Duties Paid) courier service with one of our international couriers, this means that we will cover the cost of customs charges for your order. You should not encounter any additional charges. If for any reason you do, please contact us and they will be able to look into this for you. We will send you confirmation along with tracking details as soon as your item(s) are dispatched. 

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required. 

🇺🇸 USA & 🇨🇦 CANADA

SHIPPING TO USA & CANADA - 3-11 WORKING DAYS - from £15 

We are able to ship all of our collections with the exception of Furniture and Blinds, this is subject to availability. We use a tracked service with one of our international couriers. We will send you a dispatch confirmation email along with tracking details as soon as your item(s) are dispatched.

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required. 

Please note that the shipping charge only includes delivery; therefore customers will be responsible for any import duties and local taxes.

🇦🇺 Australia & 🇳🇿 New Zealand

SHIPPING TO AUSTRALIA & NEW ZEALAND - approx 6-10 WORKING DAYS - from £15 

For all orders outside the UK, we use a tracked service with one of our international couriers. We will send you a dispatch confirmation email along with tracking details as soon as your item(s) are dispatched. 

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required. 

Please note that the shipping charge only includes delivery; therefore customers will be responsible for any import duties and local taxes.

🌏 Rest of World

SHIPPING TO REST OF WORLD - from 6 WORKING DAYS - from £25 

For all orders outside the UK, we use a tracked service with one of our international couriers. We will send you a dispatch confirmation email along with tracking details as soon as your item(s) are dispatched.

We are unable to redirect orders once they have been dispatched. If delivery proves impossible or impractical on 2 or more occasions we may need to cancel your order and deduct the original delivery charges from the refund; however we will try to contact you in this case to arrange for a new order to be placed if required. 

Please note that the shipping charge only includes delivery; therefore customers will be responsible for any import duties and local taxes.



If for any reason you are not completely satisfied with your online purchase and wish to return it for a refund, please ensure that the goods are returned in a perfect saleable condition. The goods need to be returned to us in their original packaging, and with invoice as proof of purchase, within 14 days of receipt. There are some special cases, including fabric, wallpaper and blinds, please see information below.


General Returns

We operate a 14 day returns policy from when you receive your order - you will need to contact us to advise us of your intentions to return within 14 days. If 14 days have passed since the receipt of your purchase, unfortunately we are unable to offer you a refund (except for Christmas gifts where the period is extended). 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase inside your parcel. Please include a note with your name, order number, and whether you would like a refund or exchange. If you are unsure as to whether you can return an item, please contact our customer services team before sending.

Once goods are received back to us, they will be checked and, if applicable, a refund will be issued.

To return your item(s), please send to: Emma J Shipley Ltd - Returns, Hartstock, Broomfield Hill, Great Missenden, Bucks GB HP16 9HT

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. The cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot; therefore we suggest using a tracked or recorded delivery service. For high-value items we recommend you insure the costs of goods before you send them. Your refund will be issued to the card used when placing the order once the return has been processed. Please allow up to 10-15 days for a refund from date of receipt of goods.

General Exchanges

We operate a 14 day exchange policy from when you receive your order - you will need to advise us of your intentions to exchange within 14 days. If 14 days have passed since the receipt of your purchase, unfortunately we are unable to offer you an exchange (except for Christmas gifts where the period is extended). You may exchange your order for the same item or something of equivalent value.

To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase inside your parcel. Please include a note with your name, order number, and the item you would like to exchange to. Once the items are received back to us and checked, if applicable, we will then contact you to confirm and process your exchange order. Please note that a new shipping charge will be applied. If you are unsure as to whether you can exchange an item, please contact us before sending.

To exchange your item(s), please send to: Emma J Shipley Ltd - Exchange, Hartstock, Broomfield Hill, Great Missenden, Bucks GB HP16 9HT 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot; therefore we suggest you arrange a tracked or recorded delivery service. For high-value items we recommend you insure the costs of goods before you send them. Please allow up to 10-15 days for an exchange to be processed from date of receipt of goods.

Fabric Returns

We always recommend purchasing samples of fabrics before going ahead with orders of meterage, to make sure you are completely happy with the fabric and true colour. Samples cannot be returned unless faulty.

As fabrics are cut to order, we do not accept back any fabric orders under 5m in length unless faulty and unprocessed i.e. not cut or treated in any way. If you have cut the fabric we unfortunately cannot accept returns. We recommend checking all fabric orders before cutting. If fabric is faulty, we will send out a replacement with free delivery.

Claims will not be accepted for changes in appearance of a fabric after it has been treated, either by spraying or processing of any kind, including flameproofing and stain repellent.

Claims will not be accepted for fading - all fabrics eventually fade.

Claims will not be accepted for residual and atmospheric shrinkage, as this is not the fault of the fabric but due to temperature and humidity changes. 

If you are eligible for a fabric return, please contact our customer services team who can help you to arrange this. 

Wallpaper returns

We always recommend purchasing samples of wallpapers before going ahead with orders of rolls, to make sure you are completely happy with the design and true colour. Samples cannot be returned unless faulty.

We accept wallpaper returns providing it is still in the wrapping and in perfect saleable condition.

Blinds Returns

We are unable to accept returns on blinds unless faulty, as these are custom made to your order. We advise ordering fabric samples to make sure you are happy before purchasing. 

Furniture Returns

We offer a 14 day money back guarantee for our furniture pieces. If you purchase a piece of furniture from us and then decide for any reason it’s not right for you, we will arrange its collection and provide you with a full refund. If you'd like to arrange a return please contact our customer services team. Please note that you will need to cover the delivery cost to return the item back to us.

Gifts

Please return or exchange as detailed above, and contact our customer services team if you are unsure about your gift return. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive an EJS gift credit for the value of your return. Once the returned item is received, a gift card will be issued to you via email. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 working days. 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact our customer services team


Faulty Items

If you have received your order and and you believe an item is faulty, please contact our customer services team as soon as possible, and within 14 working days of receiving the item. We will usually ask for photos so we can understand the issue, and in some instances we may need to collect the item from you for inspection. If deemed faulty we will arrange for a replacement or refund to be sent to you.

Sale Items

Sale items can also be exchanged or refunded as above - to the value of the amount paid at the time of your order.

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