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FAQs

How long will it take for my Emma J Shipley order to arrive?

We aim to ship your order within 2 working days. In the UK we use a next day signed for service. For more delivery information and if you are overseas, see more details here.

What’s your returns policy?

If for any reason you're not completely satisfied with your online purchase we’re happy to provide a full refund or exchange within 14 days. See our full returns and exchange policy here.

Can I send an order as a gift?

Absolutely. Our scarves and jewellery all come in branded gift boxes as standard and make great gifts. However, if you would like your order shipped straight to the gift recipient, please let us know in the 'special instructions' box at checkout. We can send the item directly to the gift recipient with no pricing information, and send the invoice separately to your billing address. If you would like a gift message included please also write this in the 'special instructions' box (so they know who the present is from!).  

Do you take on interns?

We occasionally take on interns, particularly at busy points during the year. If you are a current student and want to gain experience within a luxury London-based fashion brand, please email a CV and cover letter to info@emmajshipley.com or look out for current positions on our social media.

How did Emma first start the business?

Discover the story behind Emma J Shipley here

Where does Emma find her inspiration?

Travel, nature, exhibitions, books, films and artists all form part of Emma’s inspiration. You can discover more about the inspiration behind Emma’s work here

How are the designs created?

Emma draws all designs by hand in pencil which can take between days and weeks - check out some of the drawings here. You can also watch our film showing the Constellation design coming to life here.

How are the drawings transferred to the scarves?

The drawings are scanned in at high resolution to the computer, at which point the colour is added digitally. These digital images are then printed directly onto the fabric by specialist printers in Italy. 

How should I wear my scarf?

There are lots of creative ways to style your scarf. You can learn more with our ‘How to wear it’ illustrations which are featured on every scarf page on the online shop. You can also find scarf styling features in the ‘Style’ section of our blog. We love seeing customers wearing their scarves in creative ways; have a look at #YOUREJS on the blog and include the hashtag on social media for the chance to be featured.

Where are the products made?

All our scarves and womenswear are printed and hand finished in Lake Como, Italy, using the latest printing technology.

Where can I buy an Emma J Shipley scarf?

The largest selection to purchase is available on the online shop. However you can check our stockist page to find your nearest retailer.

Does Emma take private commissions?

Emma occasionally takes on special projects - you can take a look at some examples here. If you’d like to get in touch regarding a private commission, then please email info@emmajshipley.com and we’ll aim to get back to you as soon as possible.

 

 

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