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From time to time, we may run sale events and publish promotional discount codes. The discount codes can be used across our full range of products, but are not applicable to items already in sale or existing promotions. Discount codes also do not apply to delivery charges.

Sample orders cannot be cancelled or amended once they've been placed as they are approved automatically.

As long as your order has not yet been dispatched, we can amend your details, the items you have purchased or cancel your order - please contact us as soon as possible.

Orders cannot be cancelled if they are already on their way to you. If we have already sent your order out you will need to send it back to us, or if it arrives by courier, you can reject the delivery and ask for it to be returned to sender, and we can organise the cancellation and refund once it arrives back to us.

You can sign up for a back in stock email notification by clicking 'notify me when back in stock' from the product web page. 

Please see our Delivery & Returns page for country specific shipping times.

Sorry, but we are unable to deliver to PO boxes

Yes! We ship worldwide. You can find country specific shipping information on our Delivery & Returns page.

Please choose Express Shipping if available, and if you have a specific deadline to receive an order, please contact us after placing your order, and we will be happy to see if we can help.

Please see our Delivery & Returns page for returns information. 

All our magical treasures are lovingly packed to ship to you but sometimes things can go wrong. If you believe an item is faulty, then please to start your returns process through our portal here, within 14 days of receipt of your order. 

We will always ask for photos so that we can understand the issue, and in some instances, we may need to collect the item from you for inspection. If deemed faulty we will arrange for a replacement or refund to be sent to you.

Fabric and Wallpaper orders are sent directly from our manufacturers Clarke & Clarke. Due to high demand, some fabrics and wallpapers may be out of stock. These items will be marked as Pre-Order, and will be dispatched as soon as they are back in stock. If you would like an estimated delivery date please contact us. Samples will arrive separately to other items in your order. Providing the fabric and wallpaper is in stock, it is typically despatched within 2-4 working days of ordering.

Yes! Each fabric and wallpaper is available to order as a sample (approx A4 size). To order, please select the fabric or wallpaper you would like and choose "Sample" on the product page. All our samples are sent with Royal Mail and delivery times will vary depending on your location. Samples may arrive separately depending on availability. Please note, we are unable to guarantee which part of the design you will receive as a sample, this is due to minimising wastage. 

Click here to go to our wallpaper guide and calculator. If you are working with a particularly challenging space, we recommend buying an extra roll to avoid disappointment. Please note that our calculations are an estimate, we always recommend you consult with a professional.

The wallpapers are suitable for use in bathrooms - as long as they're not in direct contact with large volumes of water (i.e. right beside a bath/shower or behind a sink) and trusting that the bathroom is suitably ventilated. The wallpaper is wipe-clean but can also be sealed for extra protection, with a decorators varnish.

Our manufacturers Clarke & Clarke suggest using HallsBeeLine paste - they recommend the range with the yellow lid! Having said that, any good quality ready-mixed paste is good to use and will be perfectly compatible with our wallpapers. The wallpapers are all a modern and straightforward ‘paste the wall’ method of application.

Unfortunately we are only able to sell full metres of fabrics, and our manufacturers Clarke & Clarke are unable to sell remnants.

When making multiple width curtains or blinds, please ensure that pattern alignment is adequate to produce a satisfactory result prior to cutting.

A fabric is not a completely 'stable' product. It is always possible that the pattern will not be completely square on the cloth. Whilst every effort is made to avoid distortion, an amount of tolerance is to be expected, shown in the form of a percentage. Each of our designs may carry a different level of tolerance, and we would be more than happy to provide this information on request.

All fabrics are despatched with a 'STOP' label attached. This is a prompt for the customer/maker to check that the fabric is suitable for use prior to any cutting, as once cut, we are unable to assist with refunds or replacements.

We recommend consulting with the maker to work out how much fabric you will need for a particular item, as this can vary hugely depending on the style of item, e.g. curtains, and the placement of the pattern. You will need to take into account the pattern repeat for upholstering jobs. Each design has a different pattern repeat - this is listed in a table at the bottom of our Wallpaper & Fabrics Guide, or in the Size details on each product page. 

Absolutely! Our linens, velvets and cotton satin fabrics are perfect for all kinds of upholstering and drapery. The only fabric we do not recommend for upholstery is the Sylph silks, as they are more delicate but are still perfect for cushions, curtains & blinds. You can find more details on rub test results and wash care on our Fabric Guide page.

Yes we do offer fire treatment, however this is a custom additional service. Orders for fire-treated fabric can be made by email, please contact us. There is the option of either the domestic treatment at £3.60/metre, Crib 5 treatment at £3.95/metre or contract drape treatment at £3.60/metre. 

All orders must be 5 metres or more to be fire treated. Please note, 0.5m must be taken away for testing, and all fire treatments bear the risk of 5% fabric shrinkage, which should be taken into account when calculating how much fabric you need. It is the buyers responsibility to choose the appropriate treatment for the intended use. 

The Lead time for all FR treatments is 15-20 working days. 

Our Chairs are sent directly from our manufacturers Clarke & Clarke. Chair orders typically take up to 4 weeks to arrive, but due to high demand it can sometimes take up to 8 weeks. Once your Chair is ready for dispatch, you will be contacted by our delivery partner to select a delivery slot. This communication may come in the form of a text or a phone call from a withheld number. 

All our Lampshades are made to order, which can take around 10-15 working days for the shade to be made in the UK and shipped out to you. You will get a dispatch confirmation email with tracking once it's on its way.

No, unfortunately we do not offer custom size lampshades. 

We can manufacture lampshades suitable for both UK/EU standard lamp bases, as well as US 'harp and spider' style lamp bases. Unfortunately we are unable to make lamp shades for any other style of fitting

We will make your lampshade according to the delivery address that you provide. If you require a shade fitting different to the standard for your region, please contact our customer services team on info@emmajshipley.com before placing your order.

A UK/EU fitting is pictured below. The fitting is suitable for all E27/Large Edison screw in/ ES bulb lamp bases. The fitting will include an adapter making the shade also suitable for B22/Large bayonet cap/BC lamp bases. If the adapter is not required, it is can be easily removed.

A US standard fitting is pictured below. Please note, the metal harp/bow and holding finial should be provided as part of the lamp base. We do not provide these with the lampshade

All of our Roller Blinds are made to order, which can take around 4 weeks to be produced in the UK. We will then get them shipped to you, and you will receive a dispatch confirmation email with tracking once it's on its way.

Please contact us as soon as possible if you have made a mistake with your order. Once we have placed your order with our manufacturer it may not be able to be altered or cancelled. 

If the item you have received matches what you ordered, unfortunately we cannot offer a refund or exchange as it has been made to your specification. If you believe it is not what you ordered, please get in touch. 

Absolutely. Many of our pieces arrive in branded packaging and make great gifts, however if it’s a gift and you would like to ensure branded packaging is included please contact us to request - please note we cannot provide extra packaging once your order has been dispatched. We can send the item directly to the gift recipient with no pricing information. If you would like a gift message included please write this in the 'gift message' section on the bag page (so they know who the present is from!). If you forget to carry this process out during the transaction, please contact us as soon as possible and we will endeavour to add your message.

Yes! If you purchase a gift for someone and they return it, you will be notified of the return. Please find further information in our Returns section.

You can order a digital or physical gift card at varying value on our website by clicking here.

All of the designs are original creations drawn by Emma. She draws all designs by hand in pencil which can take between days and weeks - discover some of the drawings here. 

Travel, nature, exhibitions, books, films and artists all form part of Emma’s inspiration. You can discover more about the inspiration behind Emma’s work here. 

The drawings are scanned in at high resolution to the computer, at which point the colour is added digitally. The digital images are then printed directly onto the fabric by specialist printers in the UK and Europe.

Emma very rarely takes on special projects. If you’d like to get in touch regarding a private commission, then please contact us. 

We make our collections in the UK and Europe where possible. Wallpaper, Fabric and Silk Cushions are made in the UK, Bedding in Spain, and Scarves and Throws in Italy. We strive to be as ethical and sustainable as possible, you can find more about our Sustainability commitments here. 

The largest selection is available right here on our website and can be sent internationally. However you can also check our Stockists page to find your nearest retailer.