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Covid-19 Information

We at Emma J Shipley hope you and your family are taking care and managing to enjoy the new found time at home. We’re still able to deliver, and bring some animal magic to everyone in the safest way possible.

We are prioritising the health and safety of everyone from our staff to our customers, and developing as the situation changes. We’re taking all the necessary measures as advised by WHO and the government.

Things are a little bit different and there have been a couple of changes to the way we’re running our business, which we have advised bellow, to keep you and our team safe.

From the team at Emma J Shipley we would love to thank you for your support, and continuing to be wonderful and understanding customers. We’re sending our best wishes and hope you are taking care.

Please do continue to keep in touch with us by email, the new chat feature on our website, and on social media, we love hearing from you!

From everyone at Emma J Shipley x

 

Delivery

We’re still shipping to all destinations worldwide, except India. Delivery times may be slightly longer than usual due to the current situation, and local post/couriers with reduced service. Couriers will be using a ‘no contact’ delivery method to keep you safe, and may ask for your name for their records at a safe distance.

Wallpaper, Fabrics & Bedding (including Velvet Cushions)

All our fabric, wallpaper and bedding (including Velvet Cushions) are dispatched by our manufacturers Clarke & Clarke and due to the current situation they have greatly reduced their staff in all departments. This is currently slower than the usual and may be longer than 5 working days, we do apologise for this. They get shipped with UPS who are currently working with a no-contact delivery service and leaving orders outside if they can. If you haven’t received your order and want to check the status of the delivery, the tracking can be found through the link on the dispatch email.

Samples

As with the fabric and wallpaper, the samples are sent out by Clarke & Clarke and so delivery will be slower than usual and is currently around 10 working days to be dispatched- this includes the preparation of samples as they are all cut by hand, and some may go out of stock. Please contact us here if you would like some more information on specific fabrics or wallpapers or an order you have placed.

FR Treatment

Unfortunately the warehouse that treats our fabrics for FR treatment is shut, so fire treatment is not currently available. If you would like to order and wait contact us here.

Chairs

Chairs are only available for delivery in the UK. All chairs are still shipping as normal and have an estimated time of 4 weeks until dispatch.

Home Accessories

All of our other products are sent out from our small EJS warehouse team which is still open as usual and getting orders out in normal time, all of these orders are sent with Royal Mail to UK addresses and DHL to non UK orders. Both are running with no contact deliveries, however Royal Mail are running slower than usual in some areas. You can track the order with your tracking code found on the dispatch email.

Returns

You can see our standard returns and exchange policy here. We have extended our returns period to 30 days on all home accessories and bedding. Please contact us first for any wallpaper, fabric & chair returns. For smaller items, send it back using a recorded shipping service, in the package it came in with the product unused, to the below address, with a note inside with your order number and whether you’d like a refund or exchange. Please contact us here if you are self isolating and so unable to post your item(s). Please note that returned parcels are left for 48 hours in quarantine before they are opened and checked.

Emma J Shipley Ltd

Hartstock,

Broomfield Hill,

Great Missenden,

Bucks,

HP16 9HT

UK

Customer Service

All of our team are now working from home. All emails are being replied to and we’re monitoring any voicemails that come in to the phone, unfortunately we aren’t able to answer the phone. You can also speak to us on our new website chat at the bottom of your screen - we are online for most of the time 10am-5pm GMT on weekdays, or you can leave a message any other time and we will get back to you.

Out of stock & Pre-order Items

Due to current factory closures, we are unable to restock some items. If you would like to ask about a specific product, when it will come back in stock and if you want to place a pre-order, contact us here.

Spirit of Summer

We usually take part in House and Garden’s Spirit of Summer show at Olympia in June - this is now postponed until further notice. The next physical show we have planned is Spirit of Christmas in November.

Our Community

We love to stay connected with our customers in as many ways as possible! Make sure you are signed up to our newsletter for our latest news and launches (sign up at the bottom of this page), follow us on Instagram and Facebook, and keep in touch as we’d love to get to know you more. DM us, capture our EJS phone backgrounds, have fun with our colouring pages & please tag us in any of your photos showing how you’ve used and styled your Emma J Shipley treasures!

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