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FAQs

Popular Questions

Are you still delivering with the Covid-19 issues?

Our warehouse is operating safely and taking all precautions in accordance with current UK restrictions. We are shipping all of our products, but please be aware that custome orders of fire-treated fabrics are currently taking up to 12 weeks to complete. There may be some delays to shipping due to reduced workforce at our warehouse and couriers, thank you for your patience. If you would like any more information on how we're dealing with the situation or you have any concerns please contact us.

How long will it take for my Emma J Shipley order to arrive?

We aim to deliver your orders in 2-4 working days in the UK, excluding custom made items. You will be sent an email with tracking details once your order is dispatched. Outside of busy periods we are also able to offer an express shipping service, which takes 1-2 working days in the UK. Please note that delivery times can alter during peak trading. Once your order has been dispatched from our warehouse our third party couriers will deliver your magical items. Please note that we are not able to control the timings. If it has been more that 5 working days since you placed your order and you have not received shipping confirmation, please contact us and we will endeavour to help resolve your delivery issue. For more delivery information and if you are overseas, see more shipping info here.

Can you speed up my delivery?

Please choose Express Shipping if available, and if you have a specific deadline to receive an order, please contact us after placing your order, and we will be happy to see if we can help.

What’s your returns policy?

See our page on Delivery and Returns here

How long will it take for my Fabric/Wallpaper order to arrive?

Wallpaper and Fabric orders are sent directly from our manufacturers Clarke & Clarke. Due to high demand, some fabrics and wallpapers may be out of stock. These items will be marked as Pre-Order, and will be dispatched as soon as they are back in stock. If you would like an estimated delivery date please contact us. Samples will arrive separately to other items in your order. Providing the fabric and wallpaper is in stock, it is typically delivered within 2-4 working days of ordering.

How long will it take for my Chair order to arrive?

Our Chairs are sent directly from our manufacturers Clarke & Clarke. Chair orders typically take up to 4 weeks to arrive, but due to high demand it can sometimes take up to 8 weeks. Once your Chair is ready for dispatch, you will be contacted by the courier company to select a delivery slot. This communication may come in the form of a text or a phone call from a withheld number. 

How long will it take for my Lampshade order to arrive?

All our Lampshades are made to order, which can take around 10-15 working days for the shade to be made in the UK and shipped out to you. You will get a dispatch confirmation email with tracking once it's on its way.

How long will it take for my order of Blinds to arrive?

All of our Roller Blinds are made to order, which can take around 4 weeks to be produced in the UK. We will then get them shipped to you, and you will receive a dispatch confirmation email with tracking once it's on its way.

Do you ship to my country?

Please click here to read all about the countries we ship to and the prices. If you require a quote or more information, please contact us

I've received my order but I think it is faulty, what do I do?

If you've received your order and you belive it is faulty, please contact us as soon as possible and within 14 days of receiving the item, with a description and photos. We will then be able to review and advise on next steps.

How can I keep up to date with all EJS news?

Subscribe to our newsletter in the footer to hear about new collections first. Make sure you follow us Social Media for our latest updates, behind the scenes sneak peeks and competitions.

Shopping Online

Can I make changes to my order once it is placed?

We certainly can as long as your order hasn’t already been dispatched! If you would like to change your order to different items, we can usually edit your order instead cancelling and placing a new order. Alternatively you can place a new order and contact us to cancel your original order. You can contact us between Monday and Friday from 9:30am - 5pm GMT, with details here

I have put my address in wrong can you change it?

As long as your order has not yet been dispatched, we can amend your details, please contact us as soon as possible.

I would like to cancel my order, how do I do this?

Orders cannot be cancelled if they are already on their way to you. If your order has not yet been dispatched, you can cancel by contacting us. If we have already sent your order out you will need to send it back to us, or if it arrives by courier, you can reject the delivery and ask for it to be returned to sender, and we can organise the cancellation and refund once it arrives back to us. 

FABRIC & WALLPAPER

Can I order fabric or wallpaper samples?

Yes! Each fabric and wallpaper is available to order as a sample (approx A4 size). To order, please select the fabric or wallpaper you would like and choose "Sample" on the product page. All our samples are sent in the UK as a 1st class Royal Mail letter. Samples may arrive separately depending on availability. Please note, we are unable to guarantee which part of the design you will receive as a sample, this is due to minimising wastage. 

How many rolls of wallpaper do I need?

Click here to go to our wallpaper calculator. If you are working with a particularly challenging space, we recommend buying an extra roll to avoid disappointment. Please note that our calculations are an estimate, we always recommend you consult with a professional.

Can I order less than a metre of fabric?

Unfortunately we are only able to sell full metres of fabrics, and our manufacturers Clarke & Clarke are unable to sell remnants.

How much fabric will I need?

We recommend consulting with the maker to work out how much fabric you will need for a particular item, as this can vary hugely depending on the style of item, e.g. curtains, and the placement of the pattern. You will need to take into account the pattern repeat for upholstering jobs. Each design has a different pattern repeat - this is listed in a table at the bottom of our Wallpaper & Fabrics Guide, or in the Size details on each product page. 

Is your fabric suitable for upholstery?

Absolutely! Our linens, velvets and cotton satin fabrics are perfect for all kinds of upholstering and drapery. The only one that we do not recommend for upholstery is the Sylph silks, as they are more delicate - but are still perfect for cushions, curtains & blinds. You can find more details on rub test results and wash care on our Fabric Guide page.

Do you offer fire treatment for your fabrics?

Yes we do offer fire treatment, this is a custom additional service. Orders for fire-treated fabric can be made by email or phone, please contact us. There is the option of either the domestic treatment at £3/metre, or £3.50/m for industrial use fire treatment. All orders must be 5 metres or more to be fire treated. Due to current Covid restrictions, the treatment is currently taking up to 12 weeks. Please note that fire treatment bears the risk of 5% fabric shrinkage, which should be taken into account when calculating how much fabric you need.

Is the Wallpaper suitable for bathrooms?

The wallpapers are suitable for use in bathrooms - as long as they're not in direct contact with large volumes of water (i.e. right beside a bath/shower or behind a sink) and trusting that the bathroom is suitably ventilated. The wallpaper is wipe-clean but can also be sealed for extra protection, with a decorators varnish.

What type of wallpaper paste should I use with your wallpaper?

Our manufacturers Clarke & Clarke suggest using HallsBeeLine paste - they recommend the range with the yellow lid! Having said that, any good quality ready-mixed paste is good to use and will be perfectly compatible with our wallpapers. The wallpapers are all a modern and straightforward ‘paste the wall’ method of application.

PRE-ORDER ITEMS

Made-to-Order Items

Our Made-To-Order pieces are our Roller Blinds, Lampshades, Framed Silk Artworks, and Fabrics with added Fire Treatment. When placing an order for these items, please ensure that the information provided is correct, as once your item is being made it may not be able to be altered or cancelled - Emma J Shipley Ltd is not responsible for any mistakes with your order. For Roller Blinds, Lampshades, and Fabrics, we strongly advise ordering a sample of your chosen fabric first, to avoid disappointment. Once your order is on its way we will send you an email with tracking code. 

Can I cancel my Made-to-Order item?

We will get in touch with you to confirm the details of your Made-to-Order item before we start making it. Please contact us as soon as possible if you have made a mistake with your order. Once we have placed your order with our manufacturer it may not be able to be altered or cancelled. 

My item has arrived and is wrong, what can I do?

If the item you have received matches what you ordered, unfortunately we cannot offer a refund or exchange as it has been made to your specification. If you believe it is not what you ordered, please get in touch

GIFTS

Can I send an order as a gift?

Absolutely. Our pieces all arrive in branded packaging (boxes or tissue paper) as standard and make great gifts. If you would like your order shipped straight to the gift recipient, please let us know in the 'special instructions' box at checkout. We can send the item directly to the gift recipient with no pricing information. If you would like a gift message included please also write this in the 'special instructions' box (so they know who the present is from!). If you forget to carry this process out during the transaction, please contact us as soon as possible and we will endeavour to add your message.

How can I order a gift card?

You can order a gift card at varying value on the online store by clicking here.

CAREERS AT EJS

Do you have any current vacancies?

Check our Careers page for information on working at EJS and current vacancies. 

Do you take on interns?

We occasionally take on interns, particularly at busy points during the year. If you are a current student and want to gain experience, please contact us via our careers page

EMMA’S BACKGROUND

How did Emma first start the business?

Discover the story behind Emma J Shipley here.

THE DESIGNS

How are the designs created?

All of the designs are original creations drawn by Emma. She draws all designs by hand in pencil which can take between days and weeks - discover some of the drawings here

Where does Emma find her inspiration?

Travel, nature, exhibitions, books, films and artists all form part of Emma’s inspiration. You can discover more about the inspiration behind Emma’s work here

How are the drawings transferred to fabrics?

The drawings are scanned in at high resolution to the computer, at which point the colour is added digitally. These digital images are then printed directly onto the fabric by specialist printers in the UK and Europe.

Does Emma take private commissions?

Emma very rarely takes on special projects. If you’d like to get in touch regarding a private commission, then please contact us

MAKING

Where are the collections made?

We make in the UK and Europe where possible, this includes our Wallpapers, Fabrics and Silk Cushions made in the UK, Bedding made in Spain and Scarves and Throws made in Italy. We strive to be as ethical and sustainable as possible, you can find more about our Sustainability commitments here

STOCKISTS

Where can I buy Emma J Shipley pieces?

The largest selection is available right here on our online shop and can be sent internationally. However you can also check our Stockists page to find your nearest retailer.

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